What can you do?

We prefer to resolve complaints directly and through constructive dialogue. These are the steps:

1. Present your complaint or problem to the employee concerned. They will try to resolve it together with you. If desired, you will receive a brief report on the handling.
2. If you are unable to submit the complaint to the employee concerned, or if you cannot resolve the matter together, please contact the childcare district manager, who will handle the complaint. We register all these complaints (without name and with as few details as possible) in a register per location. This is shared with the GGD at the end of a calendar year and on the parent portal published.
3. Are you not satisfied with the proposed solution? Then you can complaint form download via the parent portal and send this by email to our Director Evalien Rengers via directie@sko-oegstgeest.nl. 

External complaints committee

If, despite everything, you are still unable to reach a solution together, you can submit your complaint to the Disputes Committee for Childcare and Preschools. On www.degeschillencommissie.nl you will find all information about registration and the procedure.